Tag: Swiss Design

Automation and AI are Changing Business: Will You Iterate or Innovate?
Automation and AI are transforming business: will you adapt or fall behind?
In today’s world, businesses are changing fast, and two big things are driving this change: Artificial Intelligence (AI) and automation. These tools have been around for a while, but the pandemic really pushed businesses to use them more. Now, companies have a big decision to make: Do they just improve what they already have, or do they use AI and automation to create entirely new ways of doing things?
The real question now is whether to stick to the old way or to rethink everything and innovate.
The Pandemic’s Role in Speeding Up AI Adoption
Before 2020, many companies had time to slowly shift toward digital tools. But when the pandemic hit, businesses had no choice but to quickly start using technology to keep running. Everyone needed to go online, and fast.
Research shows that 85% of businesses sped up their digital transformation during the pandemic, with 67% specifically adopting AI and automation tools. These tools became the quickest and most efficient way to handle customer support and internal operations. Now, businesses are thinking about the next step: Do they keep improving what they already do, or do they rethink how they engage with customers?
The Three Paths to Moving Forward
AI and automation give businesses three options:
Keep Improving What You Already Do: This means making small changes to existing systems. For example, a business might use AI to improve customer service or automate certain tasks to save time.
Create New Customer Experiences: The second option is to use AI and automation to completely change the way you engage with customers. This could mean developing new services or products or offering new ways to connect with customers.
Do Both: The most successful businesses will probably choose a mix of the first two options simplifying and proving existing processes while also exploring new ways to innovate.
Why Customer Experience Matters
To succeed in today’s world, businesses need to focus on giving their customers a great experience. Offering good products is no longer enough. Companies need to provide an experience that delights customers at every touchpoint.
Take AdventHealth, a nonprofit healthcare provider, for example. When the pandemic began, they needed to handle the sudden increase in patient demand. Instead of adding more staff, they implemented an AI chatbot called “Hope” in just 24 hours. The bot could triage patients, guide them to the right healthcare provider, and even provide extra information about COVID-19. By using the chatbot, AdventHealth improved customer service and saved a lot of time and money.
This example shows that focusing on customer experience is key to success. AI and automation give businesses the tools they need to make every part of the customer journey better.
Let AI Help Employees Be More Creative
AI and automation can also help employees by taking over repetitive tasks. This frees up employees to do more creative work. When machines handle routine jobs, employees can focus on solving problems and thinking outside the box.
For example, customer service chatbots can answer basic questions, and when needed, they can hand over the conversation to a human agent. This way, employees don’t have to waste time on simple tasks and can focus on providing personalized, empathetic support.
Combining AI with insights from customer data also allows businesses to predict what customers will need and deliver personalized services. This leads to better relationships and stronger business results.
The Need for Quick Adaptation
The business world is changing quickly, and companies must be able to adapt. The pandemic showed how quickly consumer behavior can change, and many businesses found that their old ways of doing things weren’t enough to keep customers loyal.
AI and automation help businesses close the “experience gap” between how they operate and how customers expect them to operate. Innovators know that this gap is always shifting, and they need to keep improving.
The more data a business collects, the better AI will be at delivering personalized experiences and recommendations. This gives companies a better understanding of customer needs, which helps them deliver more value.
Thinking Long-Term with AI
While AI and automation can help businesses right now, it’s important to think about the long term. These technologies should not just be used as quick fixes, but as essential tools for long-term success.
As businesses look ahead, those that invest in AI and automation will be in a better position to handle future challenges. These businesses will be able to improve customer service, create new experiences, and stay agile in a changing world.
Conclusion: Innovation is Key to Success
In the end, the businesses that succeed will be the ones that innovate, adapt quickly, and use AI and automation to deliver amazing value to their customers. It’s about rethinking how things are done and making sure the customer is always at the center of that transformation.
April 10, 2025
Microsoft’s Copilot Can Now Browse the Web and Do Tasks for You

Microsoft has made some exciting new updates to its AI-powered Copilot chatbot.
These new features make Copilot smarter and more helpful, allowing it to do even more for users. Now, Copilot can browse the web, perform tasks, and help you stay organized with personalized recommendations. Let’s take a look at the new features and how they can make your life easier.
What’s New with Copilot?
One of the most exciting updates is that Copilot can now take action on websites. This means you can tell Copilot to do things like book a flight, reserve a restaurant table, or even send a gift. For example, if you want to send flowers to someone, just tell Copilot, and it will find a good option on a website like 1-800-Flowers and place the order for you. This works with other popular websites like Booking.com, Expedia, and OpenTable too. You don’t have to do the work yourself-Copilot can handle it for you.
Copilot can also help you track deals online. If you are looking for a specific product and don’t want to check prices all the time, you can tell Copilot to watch for sales. Copilot will notify you when the price drops, and even provide a link to the best deal. This feature makes it easy to save money without having to constantly search for the best price.
Copilot Knows You Better
Copilot has become more personalized. It can now remember things about you, like your favorite foods, movies, and activities. This means Copilot can give you better recommendations based on your preferences. For example, it could suggest restaurants you might like based on your past choices.
If you aren’t comfortable with the idea of Copilot remembering your information, don’t worry. You can control what Copilot remembers. You can delete memories or turn off the feature altogether if you don’t want Copilot to remember anything about you.
Real-Time Video Recognition
One of the coolest new features is that Copilot can now analyze real-time video from your phone. If you are out and see something interesting, like a flower you don’t recognize, you can point your phone’s camera at it and ask Copilot, “What’s this flower?” Copilot will analyze what it sees and give you an answer. It’s a fun and interactive way to learn about the things around you.
Copilot can also look at images in your phone’s gallery and give you information about them. This feature can help you learn more about things you see or save in your photos.
On Windows devices, Copilot can also look at your screen and help you organize your files, adjust settings, and search for content. This makes Copilot even more useful for people who use their devices especially for productivity and work-related tasks.
Engaging Conversations with Copilot
Copilot has a new way to help you learn and stay updated. If you provide Copilot with a website or article, it can create a podcast-like conversation about the topic. These conversations are between two synthetic hosts, and you can ask questions at any time. If you don’t understand something or want to know more, you can ask Copilot to explain. This new feature helps you get information in a more fun and interactive way.
Managing Your Information with Copilot
Microsoft knows that privacy is important. With Copilot, you have full control over your personal information. If Copilot remembers something about you, like your preferences or favorite places, you can see what it knows. If you want Copilot to forget something, you can delete it. You can even choose to turn off the memory feature if you don’t want Copilot to store any details about you.
What’s Next for Copilot?
Microsoft isn’t stopping with these new features. They plan to make Copilot even more useful in the future. One of the upcoming features is called “Deep Research,” which will allow Copilot to gather and analyze information from multiple sources to answer more complex questions. Whether you’re doing research for work or just looking for more detailed answers, Copilot will be able to help.
Copilot will also become more integrated with other Microsoft tools. If you use apps like Word, Excel, or PowerPoint, Copilot will make it easier to work with them, saving you time and effort.
Final Thoughts
With all these new features, Microsoft’s Copilot is becoming a powerful tool for everyday tasks. It can help you book travel, send gifts, track deals, and learn more about the world around you. Copilot is also becoming smarter by remembering your preferences and offering more personalized suggestions.
While there are still some areas for improvement, like how well Copilot interacts with different websites, the updates are a big step forward. Copilot is becoming a more useful tool for people who want to save time and stay organized.

April 10, 2025
Google Replaces Assistant with Gemini: A Big AI Upgrade
Google replaces Assistant with Gemini, an advanced AI upgrade for Android devices.
Google is making a significant change by replacing Google Assistant with Gemini on Android devices. This upgrade will introduce smarter features, faster responses, and a more advanced AI assistant to improve daily tasks.
With Gemini, Google aims to create a more intelligent and efficient virtual assistant to enhance user experience.

What’s Changing?
Google Assistant has been a key part of Android for years, helping users set reminders, send texts, play music, and control smart devices. Now, Google is gradually replacing Assistant with Gemini.
Here’s what’s happening:
Google Assistant will no longer be available on most phones and app stores
Gemini will replace Assistant on Android devices
Other devices like smartwatches, tablets, and headphones will also switch to Gemini
Google is adding Gemini to smart home devices like speakers, TVs, and displays
This transition means Google’s AI will be more deeply integrated into daily life, making tasks faster and easier.
Why Is Google Switching to Gemini?
Google is focusing on AI advancements, and Gemini is designed to be smarter and more powerful than Assistant. Here’s why Google is making this change:
1. Smarter AI and Better Answers
Gemini uses advanced AI technology to understand complex questions and provide more accurate and useful responses.
2. Better Integration with Google Services
Gemini works seamlessly with Google apps like Search, Maps, YouTube, and Gmail, delivering more personalized and relevant responses.
3. More Features Than Google Assistant
Unlike Assistant, Gemini can:
Summarize emails and messages
Help with research
Answer complex questions with detailed explanations
Generate text and ideas for messages
4. More Natural Conversations
Gemini is designed to offer a more human-like conversation experience. It remembers previous interactions, provides more relevant answers, and understands context better.
5. AI-Powered Productivity Tools
Gemini enhances productivity with features like:
Smart scheduling and reminders
Voice dictation for messages and emails
Task automation to save time
New Features in Gemini
Gemini will retain most of Google Assistant’s functions but with major improvements. Here’s what users can expect:
Play Music Faster
Users can ask Gemini to play songs, playlists, or albums without opening an app.
Set Timers & Reminders
Easily set alarms, timers, and reminders for important tasks.
Perform Actions on the Lock Screen
Use Gemini without unlocking your phone for tasks like messaging and checking the weather.
Deep Research & Smart Answers
Gemini can analyze and summarize topics, making research more efficient.
Smart Home Controls
Manage smart home devices with better voice recognition and automation.
When Will Gemini Replace Google Assistant?
Google is rolling out this transition gradually over the next few months. For now, Google Assistant will continue working, but soon it will no longer be available on most devices.
Google has promised to keep users informed throughout the transition.
How Will This Change Affect Users?
Many people use Google Assistant daily for setting alarms, checking the weather, or controlling smart devices. Here’s what switching to Gemini means:
Most features will remain but will work faster and better
Some older devices may not support Gemini immediately
The AI will be more advanced, offering more personalized and helpful responses
What Should You Do?
For now, users do not need to take any action. When Gemini is available, Google will send automatic updates. Simply updating the Google app will activate Gemini.
If you use smart home devices, you may need to reconnect them after the transition.
Final Thoughts
Google’s decision to replace Assistant with Gemini marks a significant step in AI development. By introducing a more advanced and intelligent assistant, Google is transforming how people interact with their devices.
With improved voice recognition, deeper Google integration, and AI-powered tools, Gemini could become a powerful digital assistant for everyday tasks.
March 27, 2025